Sr ServiceNow Developer / Admin

We are seeking an experienced ServiceNow Developer to be the Subject Matter Expert for our ServiceNow platform serving our growing 2,000-person organization. This role is 70-80% hands-on development and configuration, with the remainder focused on solution design and business analysis. You’ll partner with IT leadership on platform strategy while being responsible for all technical implementation.

Following our recent implementation of ITSM and HRSD modules, you’ll be working to stabilize and optimize our environment for performance, usability, and maintainability.  You'll work directly with business stakeholders to understand requirements, design solutions, and personally develop and configure all platform changes.  You’ll be writing code, building workflows, and implementing solutions yourself while collaborating with IT leadership on platform direction.

As our ServiceNow environment matures and expands, there is opportunity for this role to grow into greater platform ownership and leadership responsibilities, potentially including team building as we scale our ServiceNow capabilities.

MAJOR RESPONSIBILITIES:

Hands-On Development & Implementation (Primary Focus)

• Personally develop and configure all ServiceNow applications, workflows, and integrations
• Write custom business rules, client scripts, UI policies, script includes, and server-side scripts
• Build and maintain Flow Designer automations and Integration Hub connections
• Create custom applications and modify out-of-box functionality to meet business needs
• Configure forms, lists, UI actions, and user experience enhancements
• Conduct thorough testing, debugging, and quality assurance of all development work
• Develop reports, dashboards, Performance Analytics, and data visualizations
• Implement and maintain integrations with HR systems, Active Directory, and other enterprise tools

Solution Design & Business Analysis

• Collaborate with IT and HR stakeholders to gather and analyze requirements
• Translate business needs into technical solutions and configuration approaches
• Design scalable solutions that leverage out-of-box functionality where possible
• Challenge and refine requirements to ensure optimal platform usage
• Document solution designs and technical specifications
• Present solution options to IT leadership with recommendations

Platform Administration & Support

• Manage platform administration tasks including user management, roles, and security
• Troubleshoot technical issues and provide expert-level support
• Plan and execute platform upgrades, ensuring customization compatibility
• Monitor platform health, performance, and utilization
• Maintain technical documentation and knowledge base articles

Platform Strategy & Governance (In Partnership with IT Leadership)

• Collaborate with IT leadership to develop and maintain the platform roadmap
• Recommend enhancements, new modules, and platform capabilities
• Establish development standards and best practices for the platform
• Provide input on platform priorities and resource allocation
• Advise leadership on technical feasibility and level of effort for initiatives

#LI-DH1

Required Experience

• 5-7 years of hands-on ServiceNow development and configuration experience
• Proven experience with ITSM modules (Request, Incident, CMDB, Change, Asset, Knowledge)
• Multiple full lifecycle ServiceNow implementations from requirements through deployment
• Experience working as a primary or solo ServiceNow resource in an organization
• Strong background in business analysis and requirements gathering
• Track record of post-implementation platform optimization and stabilization
• Certified ServiceNow System Admin

Technical Skills 

• Expert knowledge of ServiceNow platform architecture and capabilities
• Proficient in JavaScript, ServiceNow scripting (Business Rules, Script Includes, Client Scripts)
• Strong experience with Flow Designer, Workflow, and automation tools
• Understanding of ITIL processes best practices

Soft Skills & Attributes

• US Citizen
• Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
• Self-motivated and able to work independently with minimal supervision
• Strong problem-solving and analytical thinking capabilities
• Collaborative approach with ability to build relationships across the organization
• Comfortable operating as the subject matter expert and being the “go-to” person
• Desire and willingness to grow technically and professionally
• Adaptable and able to manage competing priorities effectively

• Experience with HRSD (HR Service Delivery) and knowledge of HRSD best practices
• Experience making architecture recommendations to Sr IT Leadership
• Experience with ServiceNow reporting, Performance Analytics, and dashboards
• Integration experience (REST/SOAP APIs, Integration Hub, MID Server)

NO CLEARANCE REQUIRED

• Limited CONUS travel may be required in some cases

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact jobs@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.